Director of Customer Engagement

3 days ago


Auckland, Auckland, New Zealand Southern Cross Full time

About Us

Southern Cross is a not-for-profit organisation on a mission to transform lives and empower individuals to live their healthiest lives. With nearly one million members in our care, we are New Zealand's leading health insurer. We have an unwavering focus on delivering outstanding experiences to our members during their time of need.

As the Chief Marketing Officer, you will lead the development and execution of the marketing and customer engagement strategy for the Southern Cross Pet Insurance business. You will instill a solution-focused mindset in the team, staying close to customer feedback and supporting and empowering the team to navigate challenges while adapting to meet evolving customer needs.

You will be responsible for driving strategic growth through consumer and B2B markets and channels, managing and optimising marketing activity across Southern Cross channels, including digital and offline, as well as external communication channels. As a key member of the Southern Cross Pet Insurance executive team, you will provide enterprise leadership across the business.



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