Senior Research Coordinator

6 days ago


Wellington, Wellington, New Zealand Xero Full time

Xero is a global leader in cloud-based accounting software, empowering small businesses to grow and thrive.

We are seeking an experienced Research Operations Specialist to join our Design and Research function, where you will play a critical role in optimizing research workflows using efficient tools and processes.

Key responsibilities include:

  • Working with peers and design leaders to optimize research workflows using efficient tools and processes.
  • Partnering with cross-functional teams to ensure consistent research practices and vendor management.
  • Building and maintaining reporting and supporting research operations queries.

To succeed in this role, you will need to bring:

  • Proven experience in creating and managing customer panels for customer interviews.
  • Ability to build educational material and user guides, facilitating training for designers, researchers, and wider business users to participate in research.
  • Excellent analytical and problem-solving skills, with a focus on delivering high-quality results under tight deadlines.

Xero offers a dynamic and supportive work environment, with opportunities for professional growth and advancement, including generous paid leave, free medical insurance, and access to industry-leading technologies.



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