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Research Operations Specialist Lead

2 weeks ago


Wellington, Wellington, New Zealand Xero Full time

Xero is a global leader in cloud-based accounting software, helping small businesses supercharge their operations. As a key member of our Design and Research function, you will play a critical role in enabling efficient and ethical mixed-methods research processes for our teams.

Specifically, your focus will be on building and maintaining a customer panel where Xero can actively engage with customers to design products and services people love. You will help systematize processes and find new tools that improve productivity and scalability.

Your responsibilities will include:

  • Working with peers and design leaders to optimize research workflows using efficient tools and processes.
  • Partnering with cross-functional teams to ensure consistent research practices and vendor management.
  • Building and maintaining reporting and supporting research operations queries.
  • Coordinating research logistics and managing the full participant recruitment cycle and data.

To succeed in this role, you will need to bring the following skills and qualifications:

  • Experience in creating and managing customer panels for customer interviews.
  • Ability to build educational material and user guides, facilitating training for designers, researchers, and wider business users to participate in research.
  • Excellence in process analysis and a track record of improving processes as a team evolves, resulting in greater operational efficiency and team productivity.
  • Understanding of qualitative research methods and tools, such as Qualtrics.

Xero offers a range of benefits to support your wellbeing and career development, including generous paid leave, free medical insurance, and opportunities for professional growth and advancement.