Technical Support Specialist

1 day ago


Auckland, Auckland, New Zealand Refspecs Full time

We're seeking a talented Technical Support Specialist to join our team at Refspecs.

This role involves providing expert assistance to internal teams and valued customers, with a focus on delivering outstanding support and resolving technical challenges.

Key Responsibilities:
  1. Internal Support – Assist sales teams and branches with technical expertise, product training, and troubleshooting.
  2. Customer Support – Be the go-to technical contact for external customers, resolving product-related queries and issues.
  3. Problem Solving – Investigate and analyze technical challenges, escalating complex cases when needed.
  4. Product Training & Demos – Support and deliver training sessions to enhance knowledge and product understanding.
Requirements:
  1. NZ Refrigeration Trade Certificate (or equivalent) and 2 years' experience.
  2. Strong problem-solving skills with a keen eye for detail.
  3. A commercial mindset and ability to work with technical information.
  4. A collaborative and proactive approach.
  5. A valid driver's license.


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