Technical Support Specialist
1 day ago
We're seeking a talented Technical Support Specialist to join our team at Refspecs.
This role involves providing expert assistance to internal teams and valued customers, with a focus on delivering outstanding support and resolving technical challenges.
Key Responsibilities:- Internal Support – Assist sales teams and branches with technical expertise, product training, and troubleshooting.
- Customer Support – Be the go-to technical contact for external customers, resolving product-related queries and issues.
- Problem Solving – Investigate and analyze technical challenges, escalating complex cases when needed.
- Product Training & Demos – Support and deliver training sessions to enhance knowledge and product understanding.
- NZ Refrigeration Trade Certificate (or equivalent) and 2 years' experience.
- Strong problem-solving skills with a keen eye for detail.
- A commercial mindset and ability to work with technical information.
- A collaborative and proactive approach.
- A valid driver's license.
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