Technical Support Associate
3 days ago
About Tangram
Tangram is committed to delivering exceptional customer experiences. We are seeking a highly skilled Product Support Specialist to join our team and provide technical support to our clients.
Job Description
We are looking for a dedicated individual to resolve customer issues and provide technical assistance via various channels. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Provide technical support to customers via phone calls, email inquiries, chats, and social media platforms
- Display strong customer support skills and maintain professional interactions with customers
- Be tech-savvy and have a good understanding of product specifications and capabilities
- Ensure accuracy and timeliness in completing tasks and projects
- Work efficiently and maintain attention to detail in documenting work
- Collaborate with colleagues in a team environment
Skills and Qualifications
The successful candidate will possess:
- Background in call centre and customer service experience
- Relevant tertiary qualification - diploma or degree
- Excellent verbal, written, and interpersonal communication skills
- Technical minded - personal or professional demonstrated technical aptitude, problem-solving, and troubleshooting ability
- Computer literate with excellent time management skills
What We Offer
This is a fantastic opportunity for recent graduates or those with previous call centre experience to develop their skills and build a rewarding career with Tangram.
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