Technical Support Associate

3 days ago


Auckland, Auckland, New Zealand Tangram Full time

About Tangram

Tangram is committed to delivering exceptional customer experiences. We are seeking a highly skilled Product Support Specialist to join our team and provide technical support to our clients.

Job Description

We are looking for a dedicated individual to resolve customer issues and provide technical assistance via various channels. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide technical support to customers via phone calls, email inquiries, chats, and social media platforms
  • Display strong customer support skills and maintain professional interactions with customers
  • Be tech-savvy and have a good understanding of product specifications and capabilities
  • Ensure accuracy and timeliness in completing tasks and projects
  • Work efficiently and maintain attention to detail in documenting work
  • Collaborate with colleagues in a team environment

Skills and Qualifications

The successful candidate will possess:

  • Background in call centre and customer service experience
  • Relevant tertiary qualification - diploma or degree
  • Excellent verbal, written, and interpersonal communication skills
  • Technical minded - personal or professional demonstrated technical aptitude, problem-solving, and troubleshooting ability
  • Computer literate with excellent time management skills

What We Offer

This is a fantastic opportunity for recent graduates or those with previous call centre experience to develop their skills and build a rewarding career with Tangram.



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