Healthlink Technical Support Specialist
4 days ago
Add expected salary to your profile for insightsAt Clanwilliam ANZ, we enable healthcare providers to deliver the best possible service and care through our innovative software solutions.
With a presence across Australia and New Zealand, our clients span the healthcare sector in a range of settings including GP practices, specialist clinics, hospitals, labs, allied health, insurance, and community organisations.We believe in what we do, care about our customers, our partners, our communities, and each other, and demonstrate this in every way.What you will be doingThe Technical Support Specialist will be handling customer calls, solving technical problems and deploying new services across Australia and New Zealand.This full-time role is a great opportunity to stretch your capabilities and continue to add value to our already exceptional team of professionals.About YouYou will have:Proven IT knowledge including knowledge of Microsoft operating systems and applicationsPrevious experience in a phone-based support roleOutstanding customer service skills, including an empathetic phone manner and the ability to easily build rapportExcellent written skills with outstanding attention to detailWhile you will have sound knowledge of general application troubleshooting, you will have a willingness to expand your knowledgeTroubleshooting basic networking issues using networking utilities on both MAC and Windows OS will be second nature, as well as File Sharing and Permissions.Relevant academic qualification and/or relevant work experienceMust have the right to work permanently in New ZealandThe successful applicant will be backed by a strong technical team including development level specialists but must be self-confident in dealing with tier 1 and 2 type problems.Initial and ongoing training is provided as an integral part of the role and we will work with you to ensure you have a robust development plan.What's in it for youSupportive and people-focused cultureOpportunities for professional growthFlexibility and hybrid working environmentBirthday leaveSick and Bereavement leave entitlements from day 1We are shortlisting and interviewing for this role as applications are received.
If this role sounds like it's for you, we would love to hear from you.
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