Technical Support Engineer

2 days ago


Auckland, Auckland, New Zealand Refspecs Full time

Join a Leading Team in the Refrigeration Industry

Are you a technically minded problem solver with a passion for delivering outstanding support? We're looking for a Technical Support Specialist to join our team Reporting to the Technical Manager, this role is key in providing expert assistance to our internal teams and valued customers.

What You'll Do:
  1. Internal Support – Assist sales teams and branches with technical expertise, product training, and troubleshooting.
  2. Customer Support – Be the go-to technical contact for external customers, resolving product-related queries and issues.
  3. Problem Solving – Investigate and analyze technical challenges, escalating complex cases when needed.
  4. Product Training & Demos – Support and deliver training sessions to enhance knowledge and product understanding.
What You'll Bring:
  1. NZ Refrigeration Trade Certificate (or equivalent, e.g., UK City & Guilds) 2 years' experience.
  2. Strong problem-solving skills with a keen eye for detail.
  3. A commercial mindset and ability to work with technical information.
  4. A collaborative and proactive approach.
  5. A valid driver's license.
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Wholesale

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