Healthcare Triage Specialist

3 days ago


Wellington, Wellington, New Zealand Aotearoa New Zealand Association Of Social Workers Full time
Company Overview:
Aotearoa New Zealand Association Of Social Workers is a leading digital health and social services organisation, dedicated to connecting people seamlessly with care when they need it. We are committed to understanding and improving mana taurite (equal status) by ensuring our workforce reflects the community we support.

Job Description:
We are seeking an experienced Registered Nurse or Paramedic to join our dynamic team as an Emergency Triage Nurse/Paramedic. You will be working in shifts to provide 24/7 support over the phone and online for a range of healthcare services. Your primary responsibility will be to assess patients' needs and provide appropriate care pathways or self-care advice. This role requires strong triage skills, confidence in working with technology, and the ability to work independently and autonomously.

Key Responsibilities:
* Provide secondary triage to patients who may not require an ambulance but may need alternative care pathways or self-care advice
* Triage patients over the telephone to assess their needs and help them take appropriate action
* Give advice and support that respects callers' backgrounds and cultures
* Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy, and individual needs

Requirements:
* NZ Registered Nurse or Paramedic with a current practising certificate
* Background in paramedicine or general nursing with at least 3 years' post-registration experience
* Ideally, 2 years' experience in acute care, primary care, or Teletriage
* Ability to stay calm under pressure and work well in a fast-paced environment

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