Urgent Care Specialist

6 days ago


Wellington, Wellington, New Zealand Aotearoa New Zealand Association Of Social Workers Full time

Company Overview

Whakarongorau Aotearoa is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Our team is passionate about contributing to better health outcomes, focusing on high priority populations.

About the Role

As an Emergency Triage Nurse/Paramedic, you will offer essential health and well-being support and advice to people across New Zealand, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services. This role requires providing secondary triage to patients who may not require an ambulance but need alternative care pathways or self-care advice.

Main Responsibilities

  • Triage patients over the telephone to assess and help callers take appropriate action or utilise the correct level of care for a given problem.
  • Give advice and support that respects backgrounds and cultures.
  • Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy, and individual needs.
  • Record caller information in our database and follow clinical guidelines and use decision support software.

Requirements

  • NZ Registered Nurse or Paramedic with a current practising certificate.
  • Background in paramedicine or general nursing with three years' post-registration experience.
  • Ideal candidates have two years' experience in acute care, primary care, or Teletriage.
  • Must be able to work calmly under pressure and confidently use technology, tools, and resources.

Benefits

You will join a dynamic and specialist team, working collaboratively to deliver high-quality care to those in need. Our fast-paced environment offers opportunities for professional growth and development.



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