Operational Support Specialist

2 days ago


Wellington, Wellington, New Zealand Ventia Full time
Job Overview

This role will be part of our hardworking and dedicated VOC team based in Auckland. As an Operational Support Specialist, you will play a crucial role in providing exceptional customer service across all communication channels.

Key Responsibilities
  1. Use first call resolution techniques to efficiently address stakeholder inquiries, keeping them informed with relevant service information.
  2. Triage customers effectively to the appropriate teams when needed, maintaining a professional and engaged presence within your team and the wider VOC enterprise group.
  3. Meet project KPIs, SLAs, and AHT targets while maintaining high-quality standards aligned with Ventia's business guidelines.
Requirements
  • Excel in prioritizing tasks, possess strong organizational skills, and demonstrate exceptional critical thinking abilities.
  • Hold a solid background in operational and logistics management and proficiency in MS Office.
About Ventia

Ventia is a leading infrastructure services company operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds.



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