Retail Operations Manager

2 weeks ago


Auckland, Auckland, New Zealand Tangram Full time

Job Title: Head of Retail

About the Role:

We are seeking an experienced and driven professional to join our team as a Head of Retail. As a key member of our management team, you will be responsible for overseeing the retail branch, ensuring exceptional customer service, and driving sales to meet company goals.

Main Responsibilities:

  • Customer Service: Deliver outstanding customer experiences and ensure high levels of satisfaction.
  • Stock Management: Manage stock levels, place orders, count received stock, and process it through the system with tax invoices.
  • Inventory Control: Monitor inventory levels, report monthly, and ensure all goods received have been processed.
  • Shop Operations: Enter shop stock transfers, assist with stock takes, and daily balance cash tills and EFTPOS terminals with shop sales.
  • Presentation: Maintain display shelves, ensure products are priced correctly, and keep information tables tidy.

First 6-12 Months:

  • Integration: Familiarize yourself with our operations, policies, and procedures.
  • Team Building: Develop strong relationships with the team and understand their strengths and areas for development.
  • Performance Goals: Set and achieve initial performance goals, focusing on improving customer service and sales.
  • Process Improvement: Identify and implement process improvements to enhance operational efficiency.


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