Retail Operations Manager

2 weeks ago


Auckland, Auckland, New Zealand Canna Cabana Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Canna Cabana. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our stores, providing exceptional customer service, and driving sales growth.

The successful candidate will have a strong background in retail management, excellent leadership skills, and the ability to work collaboratively with colleagues to achieve business objectives.

Key Responsibilities
  • Operations Management:
  • Maintain accurate inventory levels and ensure timely restocking of products.
  • Implement efficient store layouts and visual merchandising strategies to enhance the shopping experience.
  • Schedule and manage store staff to meet business needs, ensuring adequate coverage during peak periods.
  • Conduct regular store audits to identify areas for improvement and implement corrective actions.
Customer Service
  • Foster Exceptional Customer Relationships:
  • Provide personalized product recommendations and support customers with queries and concerns.
  • Address customer complaints promptly and fairly, escalating issues to senior management as required.
Team Leadership
  • Develop and Mentor Team Members:
  • Coach and develop store staff to improve performance, knowledge, and skills.
  • Conduct regular performance reviews, providing constructive feedback and setting goals for personal and professional development.
Qualifications and Experience
  • Requirements:
  • 4-5+ years of retail management experience, preferably in the cannabis industry.
  • CannSell license from AGCO.
  • Clean Criminal Background check.
  • Strong knowledge of cannabis products, regulations, and laws.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.


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