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Retail Operations Manager
3 weeks ago
About the Role: We are seeking an experienced and passionate retail professional to join our Mercy Hospice team as a Retail Operations Manager. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our op shop store, ensuring a seamless customer experience, and driving sales growth.
Key Responsibilities:
- Store Management: Open and close the store, manage volunteers, donations, pricing, and customer service
- Merchandising: Contribute to designing and implementing attractive merchandise displays that enhance the shopping experience and maximize sales
- Customer Engagement: Provide excellent customer service by greeting shoppers, addressing their needs, and resolving issues in a friendly and professional manner
- Team Collaboration: Work closely with the team, including volunteers and staff, to ensure smooth operations and a positive working environment
- Operational Assistance: Help manage cash handling, store organization, and adherence to health and safety guidelines
Skills and Qualifications:
- Retail Experience: Previous experience in retail or similar, with a demonstrated flair for merchandising and creating inviting store environments
- Interpersonal Skills: Strong interpersonal skills with the ability to interact effectively with customers, staff, and volunteers
- Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks efficiently
- Technical Skills: Proficiency with point-of-sale systems
About Us: Mercy Hospice is a leading provider of specialist palliative care, delivering patient-centered care to patients, families, and whanau within Auckland's catchment area. Our mission and values are rooted in the tradition of Catherine McAuley of the Sisters of Mercy in Dublin, Ireland. We place staff wellbeing and teamwork at the core of every employee's experience.
