Customer Experience Director

6 days ago


Hamilton, Waikato, New Zealand Torpedo7 Fitness Ltd Full time

Torpedo7 Fitness Ltd is on a mission to equip Kiwis with the best outdoor gear, apparel, and footwear. We're seeking a Store Manager to lead and inspire our team, blending people skills with strategic thinking.

About the Role:

This is a full-time position working 40 hours per week (Sunday - Thursday). You'll be responsible for guiding customers in finding the perfect gear for their adventures, driving store performance, and overseeing marketing efforts.

The Key Responsibilities:

  • Inspire and Lead: Build a motivated team that brings their A-game every day, selecting and coaching top talent to shine Torpedo7's culture.
  • Drive Results: Collaborate with the Regional Manager to set and achieve store sales targets, ensuring efficient operations.
  • Create Legendary Customer Experiences: Foster a welcoming environment where customers feel valued and leave impressed by the service they receive.
  • Operational Excellence: Manage various aspects of the store's daily operations, including rosters and stock management.
  • Be a Product Expert: Share your knowledge of our products with your team and customers, leading product knowledge sessions and staying up to date.
  • Adaptability & Resilience: Support your team during fast-paced periods, maintaining a positive atmosphere even in challenging times.

You'll Need:

  • Proven retail experience, managing a store and leading a sales team.
  • A genuine love for the outdoors and a passion for helping customers find the right gear.
  • Excellent communication skills and a customer-first approach.
  • Physical stamina to handle hands-on tasks throughout your shift.
  • Flexibility to work Sunday - Thursday (40 hours per week).

  • Store Director

    1 week ago


    Hamilton, Waikato, New Zealand New Zealand Red Cross Full time

    Retail Store Director Opportunity: About the Role: This exciting opportunity will see you take on the challenge of leading our Hamilton East shop's sales and customer experience teams.You will be responsible for developing and implementing strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.Your Key...


  • Hamilton, Waikato, New Zealand The Warehouse Full time

    Key ResponsibilitiesProven significant management experience preferably within a retail environmentCompetence in all aspects of Store OperationsStrong communication skills to effectively lead and engage team members to interact with our customers and influence salesAbility and confidence to interpret and execute plansYou'll also need to be agile and able to...


  • Hamilton, Waikato, New Zealand Bunnings Full time

    Job DescriptionManage day-to-day store operations to deliver compelling customer experiences.Cultivate a service-focused team through coaching and empowerment.Develop strategies and processes for continuous improvement.Oversight of team development with a focus on growing capability.Prepare sales and profit plans through inventory management, visual...


  • Hamilton, Waikato, New Zealand Smiggle Full time

    About the Job: We are seeking an experienced Retail Store Manager to join our Smiggle Team at Chartwell store. The successful candidate will be responsible for driving business growth through effective sales and customer service strategies.ResponsibilitiesDevelop and implement effective sales strategies to drive business growth and increase customer...


  • Hamilton, Waikato, New Zealand Pandora AS Full time

    We are seeking an experienced and motivated Assistant Store Director to join our team in Melbourne Central. As a key member of our retail operations team, you will play a vital role in ensuring the success of our store.Key ResponsibilitiesThe Assistant Store Director will be responsible for:Managing the day-to-day operations of the storeLeading a...


  • Hamilton, Waikato, New Zealand ANZ Full time

    Company OverviewANZ is a leading financial institution in New Zealand, dedicated to helping our customers achieve their financial goals. We offer a wide range of products and services designed to meet the needs of individuals, businesses, and institutions.Our commitment to customer satisfaction and community development has earned us a reputation as a...


  • Hamilton, Waikato, New Zealand Livestock Improvement Corporation Full time

    **Company Overview:**Livestock Improvement Corporation is a pioneering organization in the agriculture sector, dedicated to delivering exceptional customer support. Our Customer Experience Centre is at the heart of this mission, where we redefine the standards of customer service.A Different Approach:We're not your typical call centre. Our team thrives on...


  • Hamilton, Waikato, New Zealand Babycity Full time

    We're seeking a highly motivated and results-driven Sales Associate to join our Te Rapa store in Hamilton. As a key member of our team, you will play a critical role in driving sales growth and delivering an exceptional customer experience.Key Responsibilities:To achieve and exceed sales targets, while maintaining a high level of customer satisfactionTo...


  • Hamilton, Waikato, New Zealand Tangram Full time

    About UsTangram is a well-established Multi-Franchise Automotive company in New Zealand, dedicated to providing quality services and products to our customers.Job DescriptionWe are seeking an experienced Mitsubishi Service Advisor to join our team, responsible for delivering exceptional customer service and supporting our service team in managing customer...


  • Hamilton, Waikato, New Zealand Torpedo7 Fitness Ltd Full time

    Become a Customer Experience Specialist at Torpedo7 Fitness Ltd, where you will play a vital role in delivering exceptional customer experiences. As a Sales Assistant, you will ensure seamless store operations while providing expert advice and personalized service to customers.About Our TeamWe are a dynamic team of outdoor enthusiasts who share a passion for...


  • Hamilton, Waikato, New Zealand The Warehouse Group Full time

    About Us:Noel Leeming Services is part of The Warehouse Group, a leading retailer in New Zealand. Our mission is to make sustainable living easy and affordable for everyone. We pride ourselves on our commitment to customer-centricity, innovation, and continuous improvement.Job Summary:We are looking for a skilled Service Delivery Manager to join our team....


  • Hamilton, Waikato, New Zealand Bendon Group Full time

    We're seeking a highly motivated Sales Consultant to join our Te Rapa store team. As a key member of our sales team, you'll be responsible for delivering exceptional customer experiences and driving sales.You'll work closely with our passionate team to achieve sales targets and maintain high store standards.Your excellent communication skills and ability to...


  • Hamilton, Waikato, New Zealand Join Our Team, Waikato Full time

    About the RoleWe are seeking a motivated individual to join our Customer Services team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service and support, acting as a liaison between Council, community, customers, and contractors.The role involves front-of-house, digital, and phone...


  • Hamilton, Waikato, New Zealand Bendon Group Part time

    **Empowering Women, One Customer at a Time**We believe that every woman deserves to feel confident and comfortable in her own skin. That's why we're passionate about providing exceptional customer experiences and empowering women through our products and services.We're seeking a highly motivated Sales Consultant to join our team at our Te Rapa store. As a...


  • Hamilton, Waikato, New Zealand Thl Full time

    The RoleDeliver exceptional hospitality and exceed customer expectations.Share expert knowledge of our products, services, and local area to create unforgettable experiences.Support the Customer Service team to meet performance goals, focusing on health and safety.


  • Hamilton, Waikato, New Zealand Noel Leeming Full time

    Company OverviewNoel Leeming is a leading retailer of technology and electronics in New Zealand. Our company values innovation, customer satisfaction, and teamwork.Job DescriptionWe are seeking an experienced Services Solutions Specialist to join our team. As a Services Solutions Specialist, you will be responsible for providing exceptional customer service...


  • Hamilton, Waikato, New Zealand Bendon Group Full time

    Shaping the Future of Lingerie RetailBendon Lingerie is revolutionizing the way women shop for lingerie. As a Store Manager, you'll have the opportunity to join a talented team of professionals who are passionate about delivering exceptional customer experiences.About the Job RequirementsBring a customer-centric approach to everything you do, ensuring that...


  • Hamilton, Waikato, New Zealand Thl Full time

    **Discover the Magic of Waitomo Glowworm Caves**We are seeking a skilled Tourism Ambassador to join our team at one of New Zealand's most iconic destinations. As an Ambassador Representative, you will play a vital role in making every visitor feel welcome, informed, and inspired.**Key Responsibilities:**Deliver outstanding hospitality and exceed customer...


  • Hamilton, Waikato, New Zealand Claire'S Part time

    About Claire'sClaire's is a global fashion retailer operating over 3000 stores worldwide, catering to diverse customer needs and preferences. Our product range includes fashionable jewelry, accessories, and cosmetics, appealing to children, young women, and individuals with distinct tastes and styles.Key ResponsibilitiesAs a 3rd Keyholder at Claire's, your...


  • Hamilton, Waikato, New Zealand Hamilton City Council Full time

    Join Our Digital Services TeamWe're seeking an experienced Product Owner to join our Digital Services team at Hamilton City Council. This is an exciting opportunity to shape our digital strategy, drive innovation, and deliver exceptional customer experiences.About the RoleAs a Product Owner, you'll be responsible for defining and delivering digital products...