Customer Experience Lead

6 days ago


Hamilton, Waikato, New Zealand Claire'S Part time
About Claire's

Claire's is a global fashion retailer operating over 3000 stores worldwide, catering to diverse customer needs and preferences. Our product range includes fashionable jewelry, accessories, and cosmetics, appealing to children, young women, and individuals with distinct tastes and styles.

Key Responsibilities

As a 3rd Keyholder at Claire's, your primary duties will include:

  • Sales growth: drive sales by supporting store managers and assistant store managers in achieving retail targets;
  • Store operations: manage store opening and closing procedures, ensuring safe and compliant trading practices when no other management is present;
  • Customer service: deliver excellent customer experiences, provide product demonstrations, and assist with customer inquiries;
  • Inventory management: process store deliveries, perform visual merchandising, conduct stock takes, apply markdowns, and participate in promotional activities;
  • Training and development: receive comprehensive training on earring piercing procedures.
About You

To excel in this role, you should possess:

  • A minimum of some high school education;
  • At least 1 year of retail experience;
  • Superior communication and organizational skills;
  • Basic computer literacy;
  • A solid grasp of mathematics and reading comprehension;
  • The capacity to work standing during scheduled shifts;
  • The ability to lift up to 25 lbs regularly and up to 75 lbs occasionally;
  • Mobility to navigate store environments, bending, stooping, reaching, and utilizing ladders and step stools;
  • Proficiency in operating the POS system;
  • Claire's values diversity, equity, and inclusion, and welcomes applicants from diverse backgrounds, including those with disabilities.


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