Customer Experience Strategist

4 days ago


Hamilton, Waikato, New Zealand Hamilton City Council Full time
Join Our Digital Services Team
We're seeking an experienced Product Owner to join our Digital Services team at Hamilton City Council. This is an exciting opportunity to shape our digital strategy, drive innovation, and deliver exceptional customer experiences.

About the Role
As a Product Owner, you'll be responsible for defining and delivering digital products that meet the needs of our customers and stakeholders. Your key responsibilities will include collaborating with platform managers, prioritizing backlog items, advocating for digital transformation, and managing sprint planning and execution.

Requirements
To succeed in this role, you'll need excellent communication and problem-solving skills, a strong ability to balance technical knowledge with stakeholder engagement, and a background in user-centric design, SAFe 6.0, Lean Six Sigma, and Prosci Change Management. A tertiary qualification in business, IT, or a related field, along with 5-10 years of experience in digital delivery, is also required.

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