Intraday Resource Coordinator
7 days ago
The Role
This role involves supporting the CX Team and wider leadership with the execution of our service delivery model. You will make decisions on resource allocation, coordinate teams and People Leaders on daily plans, identify and analyze trends in customer queries, and collaborate with other teams to drive improvements. Additionally, you will assist in maintaining a global forecasting method, take a proactive approach to understanding customer demand vs capacity, and raise concerns where SLAs may be at risk.
Benefits Package
Xero offers a comprehensive benefits package, including paid leave, medical insurance, wellbeing programs, employee resource groups, parental leave, and an Employee Share Plan. We believe in taking care of our employees and providing them with the support they need to thrive both personally and professionally. Whether you're looking for a challenging and rewarding role, or simply a supportive and inclusive work environment, Xero has something to offer.
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Customer Service Operations Specialist
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CX Service Delivery Manager
7 days ago
Wellington, Wellington, New Zealand Roman Health Pharmacy LLC Full timeThe role of a Workforce Analyst at Xero is a crucial one, as you will be instrumental in ensuring that we have the right resources in place to deliver exceptional customer experiences. This includes supporting intraday delivery, identifying and analyzing trends in customer queries, and collaborating with other teams to drive improvements. If you have...
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Customer Experience Optimization Analyst
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Wellington, Wellington, New Zealand Roman Health Pharmacy LLC Full timeWe are seeking a skilled Workforce Analyst to join our CX team at Xero. As a Workforce Analyst, you will be responsible for supporting the CX Team and wider leadership with the execution of our service delivery model. Your primary focus will be on ensuring that we have the right resources in place to deliver exceptional customer experiences. If you have...
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Workforce Operations Specialist
7 days ago
Wellington, Wellington, New Zealand Roman Health Pharmacy LLC Full timeCompany OverviewXero is a technology company dedicated to helping small businesses succeed. Our innovative software solutions enable businesses to automate routine tasks, surface actionable insights, and connect with the right data, advisors, and apps. At Xero, we strive to provide beautiful experiences for our customers, making it easy for them to see how...
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Human Resources Coordinator
7 days ago
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Human Resources Coordinator
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Recruitment Coordinator
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Human Resources Coordinator
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Human Resources Coordinator Expert
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Workforce Analyst
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Inventory Coordinator
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Human Resources Generalist
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Co-ordinator of Human Resources
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Healthcare Coordinator
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