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CX Service Delivery Manager
1 week ago
What You'll Do
This role involves supporting the CX Team and wider leadership with the execution of our service delivery model. You will make decisions on resource allocation, coordinate teams and People Leaders on daily plans, identify and analyze trends in customer queries, and collaborate with other teams to drive improvements. Additionally, you will assist in maintaining a global forecasting method, take a proactive approach to understanding customer demand vs capacity, and raise concerns where SLAs may be at risk.
Why Xero?
Xero offers a diverse and inclusive environment, where personal development, innovation, and change are celebrated. We value our employees and want them to enjoy and take pride in their work. Our collaborative culture is one we're immensely proud of, and we believe that it's a key factor in our success. If you're looking for a challenging and rewarding role that allows you to grow and develop your skills, then Xero may be the perfect fit for you.
About Us
Xero is a technology company dedicated to helping small businesses succeed. Our innovative software solutions enable businesses to automate routine tasks, surface actionable insights, and connect with the right data, advisors, and apps. We strive to provide beautiful experiences for our customers, making it easy for them to see how our solutions add value to their business. With a diverse and inclusive environment, we celebrate personal development, innovation, and change, and value our employees wanting them to enjoy and take pride in their work.
Career Development Opportunities
Xero offers a range of career development opportunities, including training programs, mentorship schemes, and the ability to work on high-profile projects. We believe in investing in our employees and providing them with the tools and support they need to succeed. Whether you're just starting out in your career or looking to move into a new role, Xero has something to offer.
