Customer Service Opportunities
3 days ago
About Us
At Genesis Energy NZ, we're committed to keeping the lights on for Aotearoa. Our diverse portfolio of assets creates a dynamic and inclusive workplace where you can grow with energy and make a difference in our customers' lives.
Job Overview
We're seeking talented Customer Service Representatives to join our teams based in Hamilton Central. As a valued member of our team, you'll be empowered to deliver exceptional service and support our customers in achieving their goals.
Key Responsibilities
- Serve as the voice of our business, accurately processing customer requests while providing top-notch service.
- Resolve customer inquiries efficiently and effectively, utilizing your problem-solving skills to add value and handle various tasks and enquiries.
- Meet productivity and performance metrics in a fast-paced, supportive environment.
Requirements
To succeed in this role, you'll need:
- Demonstrated customer service experience with high emotional intelligence.
- Confidence navigating multiple computer systems.
- A friendly and helpful nature with strong written and verbal communication.
- Excellent attention to detail and ability to learn on the job.
- A real team focus - we support each other and jump in when needed.
What We Offer
In return for your hard work and dedication, we offer:
- A competitive starting salary of $57,900.
- We'll match up to a 4% KiwiSaver contribution.
- $100 a year towards a wellbeing-related appointment, membership, or equipment.
- 1 day of paid volunteer leave a year.
- Paid training and comprehensive on-the-job support.
- Career progression pathways and plenty of opportunities to grow within the organisation.
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