Customer Service Professional

3 days ago


Hamilton, Waikato, New Zealand Noel Leeming Full time
Job Overview
We're seeking a skilled Customer Service Representative to join our team. As a key member, you'll be responsible for delivering exceptional customer experiences by providing timely and effective solutions to customer inquiries and concerns.

Main Responsibilities:
- Assist customers with payment-related queries, such as hire purchases and credit applications.
- Collaborate with colleagues to resolve service repair and sales inquiries efficiently.
- Proactively address and resolve customer complaints, ensuring their satisfaction and loyalty.
- Support administrative tasks, including data entry and record-keeping.

Requirements and Qualifications:
- Strong interpersonal skills, with the ability to remain calm under pressure and communicate effectively with customers.
- Friendly phone manner, with excellent written and verbal communication skills.
- Ability to quickly learn computer systems and adapt to new technology.
- Passionate team player with a positive attitude and a genuine interest in delivering exceptional customer experiences.

Benefits and Opportunities:
- Competitive salary and benefits package, including health insurance and retirement savings plan.
- Ongoing training and professional development opportunities to enhance your skills and knowledge.
- Collaborative and dynamic work environment with a focus on teamwork and mutual respect.

Noel Leeming's Values:
- We value our customers and strive to deliver exceptional experiences through every interaction.
- We believe in fostering a culture of inclusivity, diversity, and respect.
- We're committed to making a positive impact in our community and supporting local initiatives.

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