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Customer Service Representative Opportunities

1 week ago

Hamilton, Waikato, New Zealand Genesis Energy Nz Full time

About Genesis

At Genesis, we're committed to keeping the lights on for New Zealand. Our diverse portfolio of assets creates a dynamic and inclusive workplace where everyone can thrive. We believe in succeeding together, growing with energy, and delivering a difference for our people, customers, and communities.

About the Role

We're excited to welcome new customer service stars to our teams based in Hamilton Central. This is your chance to be part of something big and contribute to New Zealand's sustainable future. As a customer service representative, you'll serve as the voice of our business, processing customer requests while providing exceptional service.

Your Key Responsibilities

  • Serve as the voice of our business, accurately processing customer requests while providing exceptional service
  • Resolve customer inquiries efficiently and effectively
  • Utilize problem-solving skills to add value and handle a variety of tasks and enquiries
  • Meet productivity and performance metrics in a fast-paced, supportive environment

About You

We're looking for individuals with demonstrated customer service experience, high emotional intelligence, and a friendly and helpful nature. Strong written and verbal communication skills are essential, along with excellent attention to detail and the ability to learn on the job. A real team focus is also crucial – we support each other and jump in when needed.

The Benefits

  • A great starting salary of $57,900
  • We'll match up to a 4% KiwiSaver contribution
  • $100 a year towards a wellbeing-related appointment, membership, or equipment
  • One day of paid volunteer leave a year
  • Income protection, life, and Southern Cross health insurance
  • Career progression pathways and plenty of opportunities to grow within the organisation