Customer Service Opportunities
4 days ago
Job level(s): Entry, Graduate, ExperiencedWork type(s): Permanent full-timeAt Genesis, we're in the business of keeping the lights on for Aotearoa, but that's not all we do here
We have a diverse portfolio of assets, which creates a diverse and dynamic portfolio of people and work.
We believe in succeeding together, growing with energy and delivering a difference for our people, our customers and the communities we're a part of.
Working here, you'll be valued for the contribution you make and the part you play in empowering New Zealand's sustainable future.
We want to provide all customers with a memorable and positive experience - this is where you come inAbout the rolesWe're excited to welcome new Customer Service Stars to our teams based in our modern Hamilton Central office.
This is your chance to be a part of something big and contribute to New Zealand's sustainable future.
We are currently looking to fill the following roles:Customer Service RepresentativeCustomer Operations AdministratorIn these roles you will:Serve as the voice of Genesis Energy, accurately processing customer requests while providing exceptional service.Resolve customer inquiries efficiently and effectively.Utilize your problem-solving skills to add value and handle a variety of tasks and enquiries.Meet productivity and performance metrics in a fast-paced, supportive environment.These are diverse and busy roles with great training within fantastic supportive teams.
Our people are our greatest asset and to get you started, we provide comprehensive training and on-the-job support.
You would work 40 hours per week, Monday to Friday between 8am and 6pm.
Paid training kicks off on March 24th.
Once you are established and performing in your role, hybrid working arrangements can be discussed.About youDemonstrated customer service experience with high emotional intelligence.Confidence navigating multiple computer systems.A friendly and helpful nature with strong written and verbal communication.Excellent attention to detail and ability to learn on the job.A real team focus - we support each other and jump in when needed.For Sales roles, proven experience in a sales environment would be beneficial.The benefits:A great starting salary of $57,900 and we'll match up to a 4% KiwiSaver contribution.$100 a year towards a wellbeing-related appointment, membership, or equipment.The opportunity to give back - you'll receive 1 day of paid volunteer leave a year.Peace of mind for you and your family: we offer income protection, life, and Southern Cross health insurance.Career progression pathways and plenty of opportunities to grow within the organisation.At our heart, we're a people company.
We're proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees.
Initiatives around pay equity, gender and wellness go hand in hand with social events, and volunteer days to help support as many needs as possible.Create your world of tomorrow, at Genesis.NOTE: Your application will allow you to select your preferences for the roles you would like to be considered for.
Our recruitment process will include a video-based assessment, in-person interview, and standard pre-employment checks for external applicants.
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