Cloud Support Specialist

2 days ago


Auckland, Auckland, New Zealand Amazon Full time
About the Role
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our team is looking for a skilled Incident Management Engineer to join our AWS Incident Detection and Response team. This role will play a pivotal part in providing communication, emergency response, technical resolver engagement, and incident management for our customers.

We are seeking an experienced professional with a strong background in network and operating system support, as well as knowledge of distributed computing environments. The ideal candidate will have experience with AWS services and/or other cloud offerings, and be able to drive complex customer escalations in collaboration with Engineering Teams.

In this position, you will work closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. You will also contribute to Problem Records for customers, conduct continuous real-time proactive monitoring of customer metrics, and prioritize, manage, and own emerging and developing customer issues from start to finish.



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