Cloud Support Engineer

4 days ago

Auckland, Auckland, New Zealand Amazon Full time

Job ID: 2924874 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.If you fit the description, you might be the person we are looking for
We are a group of people that is passionate about cloud computing and believe that world-class support is critical to customer success.Key job responsibilitiesFirst and foremost, this is a customer support role – in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.A day in the lifeEvery day will bring new and exciting challenges on the job while you:Learn and use the latest technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.BASIC QUALIFICATIONSKnowledge and experience in administration and troubleshooting across DevOps/Deployment, Orchestration Management, Containerization, Configuration Management.Knowledge and experience in Continuous Integration Technology (e.g., Chef, Puppet, Docker, Jenkins, Ansible, or related tools).Knowledge and experience in troubleshooting Linux or Windows issues on servers.Certificate, Diploma or Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.PREFERRED QUALIFICATIONSExperience in Web and Application Server technologies including deployment and troubleshooting (e.g., Apache HTTPD, Apache Tomcat, Nginx, IIS).Experience in scripting or development using Python, Node.js/JavaScript, PowerShell, Golang or Bash.Knowledge and experience in networking including troubleshooting, HTTPS/TLS, iptables, packet capture analysis.Experience with Kubernetes container orchestration engines (e.g., Docker Swarm) and containerization technologies (e.g., Docker, Podman, Containerd).Understand the concepts of high availability and scalable system design.Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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