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Cloud Support Professional

1 week ago

Auckland, Auckland, New Zealand Amazon Full time
Job Overview

We are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

About the Role
  • You will be primarily responsible for solving customer's cases through various customer contact channels.
  • Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
  • Learn and use latest technologies, interact with leading engineers around the world, and partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Required Skills and Qualifications
  • Knowledge and experience in administration and troubleshooting across DevOps/Deployment, Orchestration Management, Containerization, Configuration Management.
  • Knowledge and experience in Continuous Integration Technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
  • Certificate, Diploma or Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.