Customer Experience Coordinator
3 days ago
Company Overview
Minor Hotels is an international hotel owner and operator, boasting a diverse portfolio of over 530 properties across the globe. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.
Job Description
We are seeking a full-time Guest Service Agent to join our team at AVANI Auckland Metropolis Residences. The ideal candidate will be passionate about delivering exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities
- Provide a warm welcome to guests upon arrival, ensuring a smooth and efficient check-in process.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
- Oversee the accurate processing of guest reservations, updates, and special requests.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.
Qualifications
The successful candidate will possess a demonstrated background in delivering high-quality service within a hotel or hospitality environment. They will also have exceptional ability to articulate information clearly and effectively.
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