Customer Experience Coordinator

3 days ago


Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

Job Description

We are seeking a skilled Customer Relations Specialist to join our dynamic team. As a key member of our CS group, you will play a vital role in providing exceptional support to customers.

Key Responsibilities

  • Ensure accurate entry of customer orders into our ERP system.
  • Execute up-sell strategies to increase sales and expand product range within existing customer base.
  • Build strong relationships with customers and stakeholders to drive organizational cohesion.
  • Respond promptly to customer complaints and resolve issues effectively.
  • Facilitate email requests, orders, and product inquiries for both internal and external customers.
  • Daily completion of credit requests and product returns.

Requirements

  • 3 years' experience in Customer Services or Call Centre.
  • Coffee and tea knowledge is an advantage.
  • ERP systems experience, specifically SAP and/or SalesForce.
  • Excellent communication and interpersonal skills.
  • Attention to detail and ability to prioritize tasks effectively.
  • Strong troubleshooting skills and ability to learn new technologies quickly.
  • Valid unrestricted work visa.

Benefits

  • Competitive salary.
  • 3% Kiwisaver Employer Contribution.
  • Incentive bonus.
  • Hybrid working flexibility after successful training.
  • Medical Insurance for employees and their families.
  • Income Protection and Life Insurance.
  • Half-day birthday leave.
  • On-site coffee and tea facilities and quarterly staff orders.

About Us

Jacobs Douwe Egberts (JDE) is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second. We have a portfolio of over 50 brands and offer our people a range of learning and development programs to support their growth. We believe in a diverse and inclusive culture that enables us to serve every coffee and tea lover in the best possible way.



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