Operations Coordinator
1 day ago
Job Summary
The Operations Coordinator - Customer Experience is responsible for leading the delivery and management of the customer care program at SeaLink NZ. This role involves developing and implementing effective strategies to ensure our customers receive exceptional service, while also driving continuous improvement within the team.
Main Duties
- Implement a comprehensive training program for the Customer Care Team, focusing on policies, procedures, and best practices.
- Conduct regular quality assurance checks to monitor the performance of the team, identifying areas for improvement and proposing solutions.
- Work closely with the leadership team to ensure accurate creation and maintenance of timetables within internal systems.
- Provide feedback and coaching to team members to enhance service quality, addressing any gaps identified through QA assessments.
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