Customer Experience Coordinator

3 days ago


Auckland, Auckland, New Zealand Avis Budget Group Part time

An exciting opportunity has become available for a skilled Rental Sales Agent to join our Rosedale-based team.

This is a Part-Time position (32-hours per week) that requires a customer-focused individual with a passion for delivering exceptional service.

  • Customer-focused organization
  • Supportive, friendly, and caring culture
  • Training provided for a successful career
  • Full, clean, valid class 1 driver's licence is essential for this role; class 2, 4, or 5 will be highly beneficial
  • Previous experience within retail, hospitality, customer service, or similar roles
About The Role

You will be responsible for greeting and interacting with customers, assisting with their rental needs, promoting and marketing products and services, and completing rental transactions, contracts, and bookings.

Key Responsibilities Will Include
  • Establishing customer car rental needs by actively listening
  • Reviewing in detail our various add-ons and services to determine what may best suit the customer.
  • Communicating rental procedures and guidelines effectively.
  • Completing rental bookings and processing payments in a timely, efficient, and accurate manner
  • Answering customer questions and queries
What We Are Looking For
  • Able to work in a fast-paced environment while delivering exceptional customer service
  • Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
  • Ability to follow procedures and adhere to company guidelines and standards
  • $25.25 per hour plus the opportunity to increase your earnings with our sales incentive scheme
  • Uniform and parking provided

We operate from 7 am to 3 pm each day during the week, but there may be a requirement for you to work an occasional Saturday from 7 am – 12 pm.

What's On Offer
  • A wellbeing programme including life insurance, discounted health insurance, and superannuation options
  • Employee discounts on car rental across Avis Budget Group and our partners
  • Access to discounts and offers from retailers and big brands
  • Full training provided to help you achieve your goals & reach your potential


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