Manager of Performance Improvement

1 day ago


Auckland, Auckland, New Zealand Stjohn Full time
About the Opportunity
Hato Hone St John seeks an experienced Operational Effectiveness Manager to oversee the daily management of contracts and Memorandums of Understanding (MoU) within Ambulance Operations. The successful candidate will be responsible for managing the emergency ambulance contract, including associated schedules and the Letter of Expectation.

This role requires a strong background in data analysis, contract management and process improvement. Key responsibilities include:
  • Monitor operational performance, identify trends and make recommendations to ensure contractual performance targets are met.
  • Support Ambulance Operations teams with insights into the performance of their business unit to contract or initiative expectations, co-ordinate any mitigation plans to return any deficit performance to compliance.
  • Establish and maintain details of KPI and other reporting requirements and timelines specific to each contract.
  • Act as a key contact for Ambulance Team, championing relationship management and ensuring appropriate escalation where needed.
  • Support the Ambulance Operations Senior Leadership Team (SLT) with preparations for negotiations / contract renewal and MoU annual reviews for: Health NZ, Te Whatu Ora and Accident, Compensation Corporation (ACC) contracts.


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