Technical Operations Analyst

1 day ago


Dunedin, Otago, New Zealand Oritain Full time

Oritain's vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments and reduce the risk of fraud and unethical practices.

We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our team at Oritain. This is a permanent full-time role, and you'll be working from our Central Dunedin site.

Job Overview:

This role supports our IT & Security team in ensuring the effective delivery of IT services and support across our Dunedin & Auckland offices. We are looking for someone that is naturally optimistic, comfortable with change, and would enjoy working and supporting the diverse teams across our business.

Responsibilities:

  • Provide end-to-end service delivery to staff in our Dunedin & Auckland offices
  • Act as the primary onsite contact for IT service requests and incidents
  • Work with other teams to identify and resolve issues
  • Develop and maintain documentation of processes and procedures, looking to identify improvement opportunities
  • Work with third-party contractors to ensure timely and efficient delivery of IT services
  • Collaborate with the 24/7 helpdesk to ensure timely and accurate resolution of incidents
  • Work in and monitor our ticket system
  • Ensure the smooth running of staff onboarding & offboarding processes

Requirements:

  • 1 year+ experience in IT service delivery and support
  • Must have working experience with SharePoint, Microsoft 365, and Azure
  • Knowledge of basic networking is required
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication skills and the ability to collaborate with various stakeholders
  • Experience working with third-party contractors
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Occasional travel to our Auckland office to provide support

What We Offer:

  • 35 days holiday including STAT holidays
  • 2 days paid volunteering leave
  • Life insurance
  • Birthday holiday leave
  • A monthly well-being allowance
  • Access to an extensive online learning platform
  • Health cash-back plan
  • Enhanced maternity/paternity leave
  • Employee Assistance Programme
  • An opportunity to enhance your career with an organisation that has a strong sense of purpose.

Please note: any offer of employment would be conditional upon Oritain obtaining satisfactory reference and background checks undertaken by Oritain, information services, and third-party agencies of the Company's choice.


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