IT Service Delivery Analyst

2 days ago


Dunedin, Otago, New Zealand Oritain Full time

About Us

Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.

As a global leader in product origin verification, we have locations in Auckland, Dunedin, Singapore, London, and Washington DC.

The Role

We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our team at Oritain. This is a permanent full-time role, and you'll be working from our Central Dunedin site. This role supports our IT & Security team in ensuring the effective delivery of IT services and support across our Dunedin & Auckland offices. We are looking for someone that is naturally optimistic, comfortable with change, and would enjoy working and supporting the diverse teams across our business.

As an IT Service Delivery Analyst, you will have 1 year+ of experience supporting end-users with Microsoft desktop and web systems, web applications, general IT hardware, and VC systems. It is essential that you have working knowledge of SharePoint, Microsoft 365 & Azure. You will work closely with various teams, both internal and external, to maintain high service standards and ensure smooth operations. Your role is crucial in aligning IT services with the business needs while optimizing processes and procedures.

Key Responsibilities:

  • Provide end-to-end service delivery to staff in our Dunedin & Auckland offices
  • Act as the primary onsite contact for IT service requests and incidents
  • Work with other teams to identify and resolve issues
  • Develop and maintain documentation of processes and procedures, looking to identify improvement opportunities
  • Work with third-party contractors to ensure timely and efficient delivery of IT services
  • Collaborate with the 24/7 helpdesk to ensure timely and accurate resolution of incidents
  • Work in and monitor our ticket system
  • Ensure the smooth running of staff onboarding & offboarding processes

Requirements

  • 1 year+ experience in IT service delivery and support
  • Must have working experience with SharePoint, Microsoft 365, and Azure
  • Knowledge of basic networking is required
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication skills and the ability to collaborate with various stakeholders
  • Experience working with third-party contractors
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Occasional travel to our Auckland office to provide support

Benefits

  • 35 days holiday including STAT holidays
  • 2 days paid volunteering leave
  • Life insurance
  • Birthday holiday leave
  • A monthly well-being allowance
  • Access to an extensive online learning platform
  • Health cash-back plan
  • Enhanced maternity/paternity leave
  • Employee Assistance Programme
  • An opportunity to enhance your career with an organisation that has a strong sense of purpose. In this role, you will help companies to protect the integrity of their product and to mitigate the risk in global supply chains
  • You will also be exposed to a wide variety of people and areas within the business and be given the opportunity to learn from a highly skilled and passionate team. We have flexible working options and a competitive remuneration package

Applications will be considered and progressed as they are received. We encourage you to apply now While we are passionate about creating a diverse and inclusive organisation, we are unable to consider applications from anyone who does not currently live and have the right to legally work in New Zealand. Please note: any offer of employment would be conditional upon Oritain obtaining satisfactory reference and background checks undertaken by Oritain, information services, and third-party agencies of the Company's choice.

#J-18808-Ljbffr

  • Dunedin, Otago, New Zealand Oritain Full time

    Oritain is a global company that helps businesses protect the integrity of their products and mitigate the risk in global supply chains.We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our team at Oritain. This is a permanent full-time role, and you'll be working from our Central Dunedin site.Job Description:We are...


  • Dunedin, Otago, New Zealand Motor Trade Finance Limited Full time

    Job SummaryWe are seeking an experienced Business Systems Analyst to join our team at Motor Trade Finance Limited. As a Business Systems Analyst, you will play a key role in supporting the delivery of product development strategy and organisational goals.

  • Business Analyst

    6 days ago


    Dunedin, Otago, New Zealand Motor Trade Finance Limited Full time

    At MTF, our mission is to help New Zealanders get ahead by making lending about people again.We're New Zealand's money experts; we're locals helping locals all over the motu, powered by a world-class funding system.100% New Zealand-owned and operated since 1970, MTF provides personal and business loans to Kiwis old and new through our nationwide network of...


  • Dunedin, Otago, New Zealand Southern District Health Board (New Zealand) Full time

    About the RoleWe are seeking a skilled Strategic Financial Analyst to join our team of Management Accountants at Health New Zealand | Te Whatu Ora - Southern. In this role, you will work closely with the Interim District Finance Lead to ensure accurate and timely business information is available.You will be responsible for assisting with the development of...


  • Dunedin, Otago, New Zealand Oritain Full time

    Oritain's vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments and reduce the risk of fraud and unethical practices.We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our team at Oritain. This is a...

  • Financial Analyst

    7 days ago


    Dunedin, Otago, New Zealand Southern District Health Board (New Zealand) Full time

    About the RoleWe are seeking a Financial Analyst to join our team of professionals who are dedicated to providing high-quality financial services to the Southern District Health Board. As a key member of our finance team, you will play a crucial role in ensuring that we have accurate and timely financial information to inform business decisions.Key...


  • Dunedin, Otago, New Zealand Kiwirail Freight Full time

    Role Overview:This Programme Delivery Director position plays a critical role in driving project delivery excellence across KiwiRail Freight. As a leader, you will be responsible for ensuring the successful delivery of high-impact initiatives on time and within scope.About the Team:The Information and Communication Technology Group provides a wide range of...


  • Dunedin, Otago, New Zealand Ihc New Zealand Full time

    About Ihh New ZealandWe are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our mission is to support adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities.


  • Dunedin, Otago, New Zealand Oritain Full time

    Oritain's mission is to protect the integrity of products and mitigate the risk in global supply chains. We do this by working with top brands to support their ESG commitments and reduce the risk of fraud and unethical practices.We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our team at Oritain. This is a permanent...


  • Dunedin, Otago, New Zealand Tn United Kingdom Full time

    As one of our Self-Employed Core Delivery Drivers, you'll enjoy freedom, flexibility, and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Competitive rates for each parcel you deliver or collectTypically, our Delivery Drivers can earn...


  • Dunedin, Otago, New Zealand Vodafone New Zealand Limited Full time

    About UsWe stand to uplift, to support, and to elevate others. At Vodafone New Zealand Limited, our goal is to create a more progressive, more inclusive Aotearoa. We invest in our people, our communities, and our customers to deliver a radically better world for everyone. We value our employees' unique perspectives, experiences, and backgrounds, and we...


  • Dunedin, Otago, New Zealand Motor Trade Finance Limited Full time

    About Us:We're Motor Trade Finance Limited, a New Zealand-owned and operated business that provides personal and business loans to Kiwis old and new through our nationwide network of over 200 franchised offices, vehicle dealers, and business partners. We've grown to be one of New Zealand's iconic household-name brands, with business assets of more than $1B....


  • Dunedin, Otago, New Zealand Aurora Energy Limited New Zealand Full time

    This full-time fixed-term role within our Programme Delivery Performance team is an exciting opportunity.About the JobYou will assist with a new system rollout by providing structured and well-organised administrative services.This includes assisting with reporting, data entry and data processing.About YouYou should have intermediate level or higher...


  • Dunedin, Otago, New Zealand Motor Trade Finance Limited Full time

    **Job Description**We're seeking a highly skilled Business Analyst to join our National Office team in Dunedin. As a key member of our delivery team, you'll play a lead role in collaborating with stakeholders to gather input and consensus, through workshops or interviews.You'll need to have a strong analytical and problem-solving capability, with the ability...


  • Dunedin, Otago, New Zealand Tangram Full time

    Company OverviewGenesis is a leading energy retailer in New Zealand, serving over half a million homes and businesses. Our team operates 25 LPG depots and agent sites nationwide, with a fleet of over 115 trucks.About the RoleWe are hiring a Class 2 Driver on a permanent basis for our Dunedin depot. As an LPG Delivery Agent, you will be responsible for...


  • Dunedin, Otago, New Zealand New Zealand Blood Service Full time

    About New Zealand Blood ServiceNew Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Our organisation exists to ensure the efficient delivery of safe blood and tissue products on a time-critical basis throughout New Zealand.We rely on the generosity of tens of thousands of donors who contribute their time, blood, and plasma each year. Our...


  • Dunedin, Otago, New Zealand Oritain Full time

    About UsOritain is a global leader in product origin verification, working with top brands to protect their reputations and mitigate risk in global supply chains.We have locations in Auckland, Singapore, London, and Washington DC, serving our customers across the world.The RoleAs a Dunedin-based IT Service Delivery Analyst, you will be part of our IT &...


  • Dunedin, Otago, New Zealand TN United Kingdom Full time

    We are seeking a passionate and motivated Food Service Assistant to join our team at TN United Kingdom. As a key member of our kitchen operations, you will play a vital role in ensuring the delivery of high-quality food to our clients.Key Responsibilities:Preparing nutritious meals for pupils and studentsMaintaining a clean and safe kitchen...


  • Dunedin, Otago, New Zealand Motor Trade Finance Limited Full time

    **Key Responsibilities**Gather, analyse, and document business requirements and processes to support the delivery of product development strategy and organisational goals.Contribute to the functional solution design of proposed features and enhancements, acting as the voice of the customer and working closely with stakeholders and cross-functional teams to...

  • Food Service Lead

    6 days ago


    Dunedin, Otago, New Zealand canadainternational.gc - Jobboard Full time

    The Paris Beer Co. is committed to delivering an exceptional dining experience for our guests.Job DescriptionWe are seeking a skilled Supervisor, Food Services to oversee the day-to-day operations of our kitchen and front-of-house teams.Main Duties and ResponsibilitiesCreate effective schedules to meet business demands and ensure seamless service...