Hotel Operations Leader
6 days ago
About the Role
We're seeking a highly motivated and experienced individual to join our Front Office team as a Duty Manager. In this role, you will be responsible for leading the team and ensuring that our guests receive the highest level of service.
Main Responsibilities
- Act as the main point of contact in the hotel during your shift
- Lead the Front Office team to ensure Pullman Service Standards are displayed at all times
- Drive up-sells as part of Hotel revenue management culture
- Maintain AccorHotel's guest loyalty and recognition program
- Motivate and empower team members to problem solve and surprise guests
Requirements
- Previous Front Office experience at a supervisory level
- Current GM Certificate is essential
- Full NZ Drivers Licence
- Immaculate personal presentation and high level of communication
- Leadership capability
About Our Culture
We believe in creating a workplace where our employees feel valued, supported and empowered to succeed. We offer a range of benefits and programs to support our employees' well-being and career development.
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