Hotel Operations Leader

6 days ago


Auckland, Auckland, New Zealand Pullman Full time

About the Role

We're seeking a highly motivated and experienced individual to join our Front Office team as a Duty Manager. In this role, you will be responsible for leading the team and ensuring that our guests receive the highest level of service.

Main Responsibilities

  • Act as the main point of contact in the hotel during your shift
  • Lead the Front Office team to ensure Pullman Service Standards are displayed at all times
  • Drive up-sells as part of Hotel revenue management culture
  • Maintain AccorHotel's guest loyalty and recognition program
  • Motivate and empower team members to problem solve and surprise guests

Requirements

  • Previous Front Office experience at a supervisory level
  • Current GM Certificate is essential
  • Full NZ Drivers Licence
  • Immaculate personal presentation and high level of communication
  • Leadership capability

About Our Culture

We believe in creating a workplace where our employees feel valued, supported and empowered to succeed. We offer a range of benefits and programs to support our employees' well-being and career development.


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