Hotel Services Supervisor
4 days ago
**Job Description**
We are seeking an experienced Hotel Services Supervisor to join our team at Novotel Auckland Airport. As a key member of our Front Office department, you will be responsible for overseeing the smooth operation of our hotel services, ensuring that all guests receive exceptional service and support throughout their stay.
The ideal candidate will possess excellent leadership and communication skills, with a minimum of 1-2 years experience in a similar role. They will be proficient in using OperaCloud for managing front office operations and equipped with high-level communication and leadership skills.
Key Responsibilities:
- Oversee daily hotel services, including room allocations, guest check-ins/check-outs, and luggage handling.
- Manage Duty Manager shifts and supervise lobby services, including portering.
- Facilitate daily briefings and ensure staff are well-informed of relevant updates and operational needs.
Requirements
- Minimum 1-2 years experience in a similar role.
- Proficient in using OperaCloud for managing front office operations.
- High-level communication and leadership skills.
- Able to work overnight shifts as needed and adapt to a flexible rotating schedule.
- First Aid Certified and equipped with a valid LCQ/Managers Certificate.
Benefits
- Access to our Accor Academy for professional development.
- Flexibility to ensure a work-life balance.
- Incredible Accor Heartist Benefits, including discounted Food & Beverage and Accommodation Worldwide.
- Accor's refer-a-friend bonus.
- Meals on shift.
- Accor's Parental Leave Scheme.
- Employee Assistance Program.
- Paid birthday leave.
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