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Hotel Services Coordinator

1 week ago

Auckland, Auckland, New Zealand Pro-invest Careers Full time
Senior Guest Services Representative

We are seeking an experienced hospitality professional to join our team at voco & Holiday Inn Express Auckland City Centre. As a Senior Front Desk/Express Agent, you will be responsible for overseeing front desk operations, supporting your colleagues, and ensuring an exceptional guest experience.

Job Responsibilities:

  1. Oversee daily front desk activities, guiding and supporting Express Agents as needed.
  2. Model excellent customer service and promote teamwork within the Front Office team.
  3. Deliver on-the-job training to new staff to ensure high service standards.
  4. Resolve escalated guest issues promptly and effectively.
  5. Promote upselling and cross-selling opportunities for rooms and food & beverage.
  6. Maintain accurate records of transactions and adhere to cash handling procedures.
  7. Collaborate with other departments to ensure seamless hotel operations.

Requirements:

  1. Previous experience in a front desk or customer-facing role, preferably in a hotel setting.
  2. Effective leadership and communication skills.
  3. Calm under pressure, with a focus on resolving issues efficiently.
  4. Passionate about delivering outstanding guest service and fostering a positive team culture.
  5. A forward-thinking, dynamic, and team-oriented mindset.