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Financial Services Specialist

2 weeks ago

Hamilton, Waikato, New Zealand Australia and New Zealand Banking Group Limited Full time

Welcome to ANZ, where you'll have the opportunity to make a meaningful impact in the lives of our customers.

About the Role

As a Banking Consultant/ Personal Banker, you will play a critical role in shaping the financial wellbeing and sustainability of our customers. You will provide exceptional customer experiences, meeting the needs of customers across the Retail product set, excluding Home Lending.

  • You will contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
  • You will conduct basic analysis of financial information relating to consumer lending.
  • You will actively participate in and support bank programs and initiatives.
  • You will ensure compliance with ANZ and branch policies and procedures.

Key Responsibilities:

  • Provide seamless branch experiences by meeting each customer's end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.

What We're Looking For:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.