Customer Service Manager

3 weeks ago


Auckland, Auckland, New Zealand Electus Law Ltd Acting On Behalf Of: Full time
Customer Service Manager

Electus Law Ltd Acting On Behalf Of is seeking a highly skilled Customer Service Manager to oversee the delivery of exceptional customer experiences. This key role involves managing customer expectations, feedback, and satisfaction to maintain a positive reputation for our company.

Responsibilities include:
  • Communicate effectively with customers to understand their needs and preferences;
  • Resolve customer complaints and concerns in a timely and professional manner;
  • Liaise with Directors to ensure customer satisfaction is met;
  • Monitor and improve customer interactions and feedback;
  • Develop and implement a customer service strategy to enhance the overall customer experience;
  • Lead and motivate a team to provide exceptional customer service;
  • Other tasks as required to ensure the success of our customer service team.


The ideal candidate will have at least 3 years of relevant work experience or a NZQF level 4 qualification in Business, Commerce, or Management. This is a full-time role with guaranteed hours of at least 30 hours per week.

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