Customer Service Representative

4 weeks ago


Auckland, Auckland, New Zealand TwoTicks Full time

About the Opportunity

We are seeking a highly skilled Customer Service Person to join our team at TwoTicks. As a key member of our team, you will play a vital role in maintaining a safe and positive training environment.

Key Responsibilities

  • Attend the site promptly at 7 am, providing on-site assistance for walk-in sales inquiries and supporting health and safety.
  • Occasionally work in the Henderson-based office.
  • Respond promptly to client inquiries via email and phone, maintaining the set response times.
  • Administer course materials, invoice training courses, and provide administrative support to instructors and management.
  • Greet clients, facilitate induction procedures, and maintain a clean and tidy training site.
  • Use customized systems for booking training, sending confirmations, and following up sales leads.

About the Company

TwoTicks is a well-established training provider with over 20 years of industry experience. We deliver training in a variety of machinery and have a strong foothold in a niche market focused on Health and Safety. We value our employees and offer a supportive team environment.

What We Offer

  • A respectful and positive workplace culture.
  • Opportunities for personal and professional development.
  • Competitive remuneration and benefits.
  • Social club participation.

How to Apply

If you are interested in finding out more about the role, please apply via the link. If you have any specific questions, please advise in your cover letter or email us at enquiries@twoticks.co.nz.



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