Customer Service Representative
4 weeks ago
We are seeking a highly motivated and organized Customer Services Administrator to join our team at TwoTicks. As a key member of our team, you will play a vital role in maintaining a safe and positive training environment.
Key Responsibilities- Attend the site promptly at 7 am to provide on-site assistance for walk-in sales inquiries and support health and safety.
- Respond promptly to client inquiries via email and phone, maintaining set response times.
- Administer course materials, invoice training courses, and provide administrative support to instructors and management.
- Greet clients, facilitate induction procedures, and maintain a clean and tidy training site.
- Use customized systems for booking training, sending confirmations, and following up sales leads.
- Previous experience in a customer service role.
- Excellent command of English and proficient typing skills (60 words per minute or more).
- A full New Zealand driver's license, eligible to work in New Zealand, and without criminal convictions.
- Xero experience for receiving payments and processing invoices.
- Competency in Microsoft Office (Excel, Word, Outlook).
We pride ourselves on providing a second-to-none high standard of service to our customers. We deliver training in a variety of machinery and have a strong foothold in a niche market focused on Health and Safety. Join a company that values its employees and offers a supportive team environment.
What We Offer- Respectful and positive workplace culture.
- Opportunities for personal and professional development.
- Competitive remuneration and benefits.
- Social club participation.
Full-time position (40 hours per week) with occasional Saturday work and team dinner meetings. Part-time position (20 hours per week). To find out more, please apply via the link or email us at [insert email].
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