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Front Office Operations Manager

2 weeks ago

Christchurch, Canterbury, New Zealand Hind Management Full time
About The Role

We are seeking a highly motivated Duty Manager who can lead from the front and provide exceptional customer service. As a key member of our Front Office team, you will be responsible for managing daily operations, evaluating guest satisfaction, and implementing continuous improvement initiatives.

Key Responsibilities
  • Manage Front Office operations, including rostering and stock control
  • Evaluate guest satisfaction levels and monitor trends to inform improvements
  • Operate within departmental budgets through effective scheduling and cost management
  • Set departmental targets, work schedules, and policies to ensure maximum occupancy and average rate
  • Assist Front Desk during busy periods to ensure seamless check-in and check-out processes
  • Lead emergency procedures to ensure guest and team safety
  • Develop and manage the Front Office team, focusing on training and teamwork
Requirements
  • NZQF Diploma or equivalent qualification in a related field
  • At least three years of relevant experience may substitute for the qualification
  • Ability to multitask, show flexibility, and meet deadlines under pressure
  • Strong communication and leadership skills
  • Excellent time management and IT literacy skills
  • Valid First Aid Certificate and full New Zealand Drivers Licence