Front of House Supervisor
1 day ago
About Us
Hind Management is a reputable hospitality company dedicated to delivering exceptional customer experiences. Our commitment to customer satisfaction and staff development has earned us a reputation as industry leaders.
We are currently seeking a talented Night Manager to join our team at Sudima Christchurch Airport Hotel.
As a Night Manager, you will be responsible for leading our front-of-house operations, ensuring seamless guest experiences, and driving revenue growth.
Key Responsibilities:
- Lead and manage front-of-house operations, including directing and overseeing reservation, reception, room service, and housekeeping activities
- Manage audit procedures and tasks, including running financial reports, investigating anomalies, and completing any other end-of-night tasks
- Create, interpret, and present detailed reports to hotel management
- Communicate effectively with all hotel departments, teams, senior leadership, and external stakeholders
- Carry out regular security walks and ensure all areas of the hotel meet quality and presence standards
- Supervise security arrangements and property maintenance
- Attend to emergency issues, including security, maintenance, fire, or evacuation
- Plan and supervise bar, restaurant, function, and conference activities
- Observe liquor laws and regulations
- Assess and review customer satisfaction
- Oversee accounting and purchasing activities
- Ensure compliance with occupational health and safety regulations
- Provide guests with local tourism information and arrange tours and transportation
- Ensure a smooth check-in and check-out process while on shift and acknowledge VIP guests appropriately
- Ensure employee personal presentation is consistent with Sudima brand standards
- Drive revenue, budgets, and financials through logical, smart decisions
About You
To succeed in this role, you will need:
- A NZQF Diploma or equivalent experience
- A current General Managers Certificate
- Accounts experience is an advantage
- Excellent communication and customer service skills
- Confidence, motivation, and adaptability
- Able to work a rotating roster and flexible hours
Benefits
We offer competitive hourly rates, comprehensive wellbeing programs, and rewards for long service and excellence.
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