Mail and Customer Experience Specialist
7 days ago
Role Overview
As a Mail and Customer Service Officer, you will play a critical role in delivering exceptional customer experiences and championing NZ Post's products and services. You will work collaboratively with our team to develop problem-solving skills and deliver solutions that meet our customers' needs.
Key Responsibilities:
- Manage customer inquiries, requests, or concerns at our front counters and by phone;
- Provide product information and suggest solutions to customers;
- Develop strong relationships with customers and colleagues alike;
Required Skills and Qualifications:
- A valid NZ Restricted driver's license or above;
- Strong problem-solving skills and ability to think critically;
- Excellent communication and interpersonal skills;
Benefits:
- Ongoing learning and development opportunities;
- A safe and secure work environment;
- A stable government-owned agency committed to employee well-being;
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