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Desktop Support Specialist
7 days ago
**Job Overview:**
At Brilliant Computers, we are seeking an experienced Desktop Support Specialist to join our team. This role is responsible for providing daily local or remote support for desktop-related issues.
**Key Responsibilities:**
- Receiving and addressing incoming calls and inquiries
- Troubleshooting hardware, software, and application problems
- Documenting the steps taken to resolve challenges in a ticketing system
- Collaborating with supervisors and managers to maintain consistent operations throughout the IT Support Center
**Required Skills and Qualifications:**
- 2-5 years of experience in supporting Windows Desktop environments
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals
**Benefits:**
We offer a competitive salary and benefits package, including a comprehensive training program and opportunities for career growth and development.
**Other Requirements:**
- Degree/Diploma in Computer Science or Information Technology
- Prove of English Proficiency (Good written and verbal communication skills and English B2 level)