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Desktop Support Specialist

7 days ago


Auckland, Auckland, New Zealand Brilliant Computers Full time

**Job Overview:**

At Brilliant Computers, we are seeking an experienced Desktop Support Specialist to join our team. This role is responsible for providing daily local or remote support for desktop-related issues.

**Key Responsibilities:**

  • Receiving and addressing incoming calls and inquiries
  • Troubleshooting hardware, software, and application problems
  • Documenting the steps taken to resolve challenges in a ticketing system
  • Collaborating with supervisors and managers to maintain consistent operations throughout the IT Support Center

**Required Skills and Qualifications:**

  • 2-5 years of experience in supporting Windows Desktop environments
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals

**Benefits:**

We offer a competitive salary and benefits package, including a comprehensive training program and opportunities for career growth and development.

**Other Requirements:**

  • Degree/Diploma in Computer Science or Information Technology
  • Prove of English Proficiency (Good written and verbal communication skills and English B2 level)