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Guest Experience Manager

1 week ago

Wellington, Wellington, New Zealand Tfe Hotels Adina Apartment Hotels Full time

Job Description:

Rendezvous Hotel Perth Scarborough is a 4-star hotel located on the stunning Esplanade. We are currently seeking a Guest Services Agent to join our team and deliver exceptional customer service to our guests. In this role, you will be responsible for managing front desk operations, providing local advice, and promoting hotel services and amenities.

About the Role:

  • Deliver outstanding customer service by being approachable, friendly, and attentive to guest needs
  • Manage administrative tasks efficiently, including responding to guest inquiries and resolving issues in a timely manner
  • Offer expert local knowledge and recommendations to enhance the guest experience
  • Promote hotel services and amenities to increase guest satisfaction and loyalty

Key Responsibilities:

  • Check-in and check-out guests, ensuring accurate room assignments and resolving any issues that may arise
  • Respond to guest inquiries and resolve issues in a prompt and professional manner
  • Manage front desk operations, including handling cash and credit transactions
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • Proven experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and proficiency in hotel systems

Benefits:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for exceptional performance