Luxury Guest Experience Specialist

4 days ago


Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

We are currently seeking a highly skilled Luxury Guest Experience Specialist to join our team at Rosewood Kauri Cliffs. This role will involve providing exceptional service to our guests, ensuring that their stay with us is nothing short of perfect.

The ideal candidate will have previous experience in reservations or front office/reception experience in a five-star hotel or lodge environment. They will be familiar with each property, including features, unique services, and local activities and experiences available.

About the Role:

You will be responsible for confirming reservations, modifications, and cancellations, as well as coordinating and booking activities and transport bookings for future guests. You will also be required to present yourself to our discerning clientele in a manner that aligns with the Rosewoods image and service delivery.

  • A strong understanding of luxury hospitality and/or tourism
  • Excellent communication and organizational skills
  • A commitment to upholding confidentiality and sensitive information

About Us:

Rosewood Kauri Cliffs is a luxury hotel located in New Zealand, known for its stunning scenery and exceptional service. We pride ourselves on being able to deliver an unforgettable experience to our guests, and we are looking for someone who shares our passion and values.



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