Guest Service Agent

4 days ago


Wellington, Wellington, New Zealand Novotel Hotels Full time

About the Role

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This is a full-time role working Monday to Friday (with the possibility of Saturday shifts). The successful candidate will be responsible for:

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  • \
  • Handling incoming reservation inquiries via phone, email, and online platforms\
  • Assisting guests with booking accommodations and answering questions\
  • Processing reservations accurately and efficiently using our reservation system\
  • Maximising room occupancy and revenue by upselling rooms and promoting additional services\
  • Coordinating with other hotel departments to ensure guest requests and preferences are accommodated\
  • Resolving any booking issues or concerns promptly and courteously\
  • Maintaining accurate records of reservations and guest interactions\
  • Assisting with group reservations, bookings, and enquiries as required\
  • Fulfilling reasonable requests from your Supervisor or Hotel Management\\/ul>


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