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Resort Guest Experience Manager

7 days ago

Wellington, Wellington, New Zealand Erin Hills Full time

Job Title: Resort Guest Experience Manager

We are seeking a highly skilled and enthusiastic professional to join our team as a Resort Guest Experience Manager. In this role, you will be responsible for delivering exceptional guest experiences, while ensuring seamless operations of our resort facilities.

Key Responsibilities:
  1. Develop and implement strategies to enhance guest satisfaction and loyalty
  2. Provide exceptional customer service and respond to guest complaints in a timely and professional manner
  3. Collaborate with the golf operations team to ensure seamless execution of events and activities
  4. Monitor and report on key performance indicators (KPIs) related to guest satisfaction and loyalty
Requirements:
  • 3+ years of experience in hospitality or a related field
  • Proven track record of improving guest satisfaction and loyalty
  • Strong leadership and communication skills
  • Basic computer skills and familiarity with data analysis tools