Guest Services Representative

4 days ago


Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

We are seeking a highly skilled Guest Services Representative to join our team at Rosewood Kauri Cliffs. This role will involve working closely with Management and Associates within each property, to provide exceptional service to our guests.

The ideal candidate will have previous experience in reservations or front office/reception experience in a five-star hotel or lodge environment. They will be familiar with each property, including features, unique services, and local activities and experiences available.

About the Team:

You will be part of a team that is dedicated to delivering an unforgettable experience to our guests. We pride ourselves on our exceptional service, and we are looking for someone who shares our passion and values.

  • Excellent communication and organizational skills
  • A commitment to upholding confidentiality and sensitive information
  • Previous experience in reservations or front office/reception experience

About the Role:

You will be responsible for confirming reservations, modifications, and cancellations, as well as coordinating and booking activities and transport bookings for future guests. You will also be required to present yourself to our discerning clientele in a manner that aligns with the Rosewoods image and service delivery.



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