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Hotel Guest Experience Specialist

7 days ago

Wellington, Wellington, New Zealand Ibis Full time

About the Role

We're on the hunt for a charismatic Receptionist to bring warmth and enthusiasm to our front desk. As the face of our hotel, you will set the tone for an unforgettable stay, handle guest queries, and maintain a seamless flow of operations.

Responsibilities

This role entails:

  • Greeting guests with a smile and making them feel at home
  • Managing check-in and check-out processes with ease and accuracy
  • Handling payment transactions, securing guest property, and adhering to cash handling procedures
  • Providing expert local knowledge and showcasing our hotel's facilities to boost occupancy and revenue
  • Supporting colleagues across departments and contributing to a positive, inclusive work environment

What We Offer

We pride ourselves on being a great place to work, offering:

  • Daily staff meals while on duty
  • Uniforms provided and laundered
  • Accredited training and development opportunities
  • A global network of Accor hotels, offering exclusive discounts and perks
  • Our unique Parental Leave Scheme, supporting your journey through life's milestones