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Customer Experience Manager

1 week ago

Wellington, Wellington, New Zealand Datacom Full time

Job Overview

The Customer Experience Manager plays a critical role in ensuring that our customers receive the highest level of service and support. This includes managing the day-to-day operations of assigned projects, ensuring timely completion within agreed-upon quality standards, and continuously striving for excellence in all areas of work.

Responsibilities

  • Manage the onboarding process for new customers, including software setup and installation
  • Ensure accurate and timely data manipulation and entry to ensure full payroll compliance
  • Develop and maintain relationships with key stakeholders internally and externally
  • Facilitate change management practices to implement organisational programs, systems, and initiatives

Requirements

  • At least 2 years' experience in a customer-facing or operational environment
  • Prior experience in payroll or similar industry preferred
  • Highly developed numeric, analytical, and problem-solving skills
  • Strong business acumen and effective work organisation and prioritisation skills
  • Advanced knowledge and skill with MS Office Applications and various operating software

What You'll Bring

We're looking for an experienced professional who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in a customer-facing or operational environment, we want to hear from you.